The UNIQA Helpdesk at CERN, which has been temporarily relocated to Building 510, will be closed during CERN's end-of-year closure (20 December 2014 to 4 January 2015).
During this period, UNIQA’s Head Office in Geneva will be open from 8 a.m. to 5 p.m. on 23, 24 (until 4 p.m.), 26, 27 and 30 December 2014 and on 2 and 3 January 2015. The UNIQA Helpdesk at CERN will open again on 5 January 2015 and its opening hours have been extended:
Monday to Friday: from 9 a.m. to 1 p.m., and
Tuesday and Thursday: from 2 p.m. to 4 p.m.
During the end-of-year closure, the following services are also at your disposal:
- Until the end of 2014: the telephone numbers printed on your old insurance card: +41 (0)22 718 63 00 for UNIQA’s Head Office, available during office hours only (see above), +43 512 224 22 for Tyrolean Air Ambulance - urgent medical assistance 24/7.
- From January 2015: the numbers printed on your new insurance card:
+41 (0)22 718 63 00 for UNIQA’s Head Office, available during office hours only (see above), +41 (0)22 819 44 77 for UNIQA medical assistance and telemedicine 24/7, +1 844 477 0777 in the event of hospitalisation in the USA, available 24/7